Frequently Asked Questions

Find answers to common questions about Tumago's food delivery and errand services

Account & Registration

Questions about creating and managing your account

Ordering Food

Everything you need to know about placing orders

Delivery

Information about delivery times, fees, and tracking

Payment & Billing

Questions about payment methods, refunds, and billing

Errand Services

Information about our errand running service

Support & Issues

Getting help and resolving problems

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Frequently Asked Questions

How do I create an account?

Is creating an account mandatory?

I forgot my password. How do I reset it?

Can I change my account information?

How do I delete my account?

How do I place an order?

What are the minimum order requirements?

Can I schedule an order for later?

Can I modify my order after placing it?

How do I cancel an order?

How long does delivery take?

How are delivery fees calculated?

Can I track my delivery?

What if my delivery is late?

Can I add delivery instructions?

Do you offer contactless delivery?

What payment methods do you accept?

When will I be charged?

How do refunds work?

Can I save my payment information?

Are there any hidden fees?

What is the errand service?

How do I request an errand?

How is errand pricing calculated?

What types of errands can I request?

Can I track my errand in real-time?

What if my order is incorrect or missing items?

How do I contact customer support?

What if I have a food allergy or dietary restriction?

Can I tip my delivery rider?

How do I report a problem with my delivery?

Still have questions?