Privacy Policy
Last updated: December 20, 2024
At Tumago, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery and errand services.
Personal Information
When you create an account or use our services, we collect:
- Name and contact information (email, phone number)
- Delivery addresses
- Payment information (processed securely by third-party payment processors)
- Account credentials (username, password)
- Profile information and preferences
Order Information
- Order history and details
- Restaurant preferences
- Delivery instructions
- Special dietary requirements or notes
Location Data
With your permission, we collect location data to:
- Provide accurate delivery services
- Show nearby restaurants
- Calculate delivery fees and times
- Track delivery progress
Device and Usage Information
- Device type, operating system, and browser
- IP address and general location
- Pages visited and features used
- Time and date of visits
- Referring website addresses
We use the collected information for the following purposes:
Service Delivery
- Process and fulfill your orders
- Coordinate delivery with restaurants and riders
- Communicate order status and updates
- Handle customer support inquiries
Account Management
- Create and maintain your account
- Authenticate your identity
- Process payments and refunds
- Send account-related notifications
Service Improvement
- Analyze usage patterns and trends
- Improve our platform and features
- Personalize your experience
- Develop new services and features
Marketing and Communications
- Send promotional offers and updates (with your consent)
- Provide personalized recommendations
- Conduct surveys and gather feedback
Legal and Security
- Prevent fraud and abuse
- Comply with legal obligations
- Enforce our Terms of Service
- Protect our rights and property
We may share your information with:
Service Providers
- Restaurants: Order details and delivery information
- Delivery Riders: Delivery address and contact information
- Payment Processors: Payment information for transaction processing
- Cloud Services: Data storage and hosting providers
- Analytics Services: Aggregated usage data for analysis
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Investigate fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent
We may share your information for other purposes with your explicit consent.
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your login sessions
- Analyze site traffic and usage patterns
- Personalize content and advertisements
- Improve site functionality
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and choices
- Advertising Cookies: Deliver relevant advertisements
You can control cookie settings through your browser preferences. Note that disabling cookies may affect site functionality.
Depending on your location, you may have the following rights:
Access and Portability
Request a copy of your personal data in a structured, machine-readable format.
Correction
Update or correct inaccurate or incomplete personal information.
Deletion
Request deletion of your personal data, subject to legal obligations.
Objection and Restriction
Object to or restrict certain processing of your personal data.
Withdraw Consent
Withdraw consent for data processing where consent was the legal basis.
Marketing Opt-Out
Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at privacy@tumagodelivery.com or use the account settings in your profile.
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
When your data is no longer needed, we will securely delete or anonymize it. Account data is typically retained for 7 years after account closure for legal and accounting purposes.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
If you believe we have collected information from a child, please contact us immediately at privacy@tumagodelivery.com.
Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending you an email notification (for material changes)
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team
Email: privacy@tumagodelivery.com
Support Email: support@tumagodelivery.com
We will respond to your inquiry within 30 days.